How will my order ship?

All our items, including large furniture units, are specifically packed for shipment to your home or business address in double-bonded secure shipping containers and are guaranteed to arrive in first class condition. All shipments are fully insured.

Parcel Services

The selected parcel service (UPS, DHL, FedEx, or Canada Post) delivers your merchandise to your home or place of business and places it at the front area of your workplace or front door of your home. This service has weight and cube restrictions and not all of our items can move in this manner.

Truck Freight/Common Carrier

Most of the furniture we sell are simply too big or too heavy for a regular Parcel Services to handle. A trucking company (or commonly known as a common carrier) is the delivery method of choice for the furniture industry. The carriers will only unload the furniture to the curbside. They will only deliver during business hours between 8am to 5pm Monday to Friday by appointment.
Please make sure that you have adequate help to move the furniture.
For additional fee, you can ask the common carrier to perform extra services such as bringing your furniture inside your house or garage. Please note that these common carriers will not do any unpacking or assembly. Please arrange for this special service when the carrier company is scheduling the appointment.

White Glove Delivery

White glove delivery is an extra service that will deliver and set up your new furniture for you. This service is available for an additional fee on most occasions. Please contact us for details.

When can I expect delivery?

You will be contacted shortly after placing your order with shipping information specific to your order and to schedule your delivery if applicable. We strive to have your order shipped between 1-2 weeks from the warehouse. Occasionally, certain items (invariably the one you wanted most) sell out of stock and become back ordered. Shipping times vary depending on the manufacturer and your proximity to the warehouse. For items that are out of stock, we would let you know the approximate date when the items would be delivered. Please add about 1 week of transit time once your order leaves the warehouse Please note that this is only a guide, we cannot guarantee these times! Call to get the lead times on the products you are considering. At this time, we can only ship within Canada.

What if my furniture arrives damaged?

Please be sure to inspect the cartons (packaging) of your new furniture upon delivery of your order. If you notice any slight damage to the packaging that you think might affect the furniture, please mark it on the receipt or bill of lading with a clear description of the nature of the damage.  Please take photos of the cartos (packaging). If the cartons are severely damaged, please refuse the shipment and make a notation on the freight bill that there were visible damages. Please notify us immediately at 1-800-875-0693. Your signature on the receipt is your acknowledgement that your merchandise is satisfactory and delivered as ordered. In the event that you order arrives damaged or if you have any concerns regarding any aspects of the delivery, please contact us immediately for on-site resolution.